FAQ

Shipping & Delivery

Shipping

I have placed a pre-order. When will it be shipped?

How much time do you take to ship in-stock products, once I place an order?

How will I know that my order has been shipped?

Which courier service do you use?

Do you package the product properly before shipping?

Do you have a physical store from where I can buy?

I am in Bangalore. Can I collect it from your office?

Do you ship outside India?

Delivery

When will my order be delivered?

The courier tracking shows wrong update. What do I do?

My package is shipped. I have a question for courier service. How do I contact them?

Payment

Payment Options

What all payment options do you support?

Do you support Cash on Delivery (CoD)?

Are international debit/credit cards accepted?

Cash on Delivery (CoD)

Why do you charge a CoD fee?

Why do you need a CoD advance?

What happens if I do not pay the CoD advance after placing the order?

How does CoD advance paid by me get adjusted?

Products

Hardware Wallets

Do you sell genuine hardware wallets?

How do I check that you are authorized reseller of Ledger or SatoshiLabs (TREZOR)?

Do your hardware wallets come with a seal?

Why are the hardware wallets non returnable?

Do you provide any setup support or troubleshooting?

Are these wallets easy to use for non-technical people?

Are hardware wallets safe and nothing will happen to my cryptocurrency?

Which is better? Ledger Nano S or TREZOR?

Pricing

Hardware Wallets

Will you negotiate the prices?

Your prices seem to be higher for Ledger Nano S / TREZOR than buying from manufacturer directly. Why is it so?

Does your price include shipping & taxes?

Warranty

Hardware Wallets Warranty

Do you provide any warranty on hardware wallets?

What happens if I get a product that does not work on arrival?

Investment Advice

Investment Advice / Suggestion

Can you provide cryptocurrency investment advice? I am new to crytpcurrencies.

Others

General

Your online store name is ninjadodo whereas Ledger site mentions ESolvify as authorized reseller. Why is it so?

Sale

Unavailable

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